Incorrect Password Attempts
As part of an ongoing commitment to keeping your account secure, a lockout policy is now in place to protect against unauthorised access.
If an incorrect password is entered five times within a five-minute window, access to the account will be temporarily locked for 15 minutes.
In addition to the notification on the login page, you will also receive an email notification of the lockout sent to the email associated with your account.
Changing Personal Details - Email & SMS Notifications
To help keep your account safe, we've added an extra layer of protection around changes made to your contact details and password.
You'll now receive a notification by both email and SMS anytime your email address, mobile number, or password is updated on your account.
Notifications are sent to both the old and new contact details, so you can be confident that any change is flagged — regardless of which details are affected.
The message will let you know what's changed. If the update was made by you, no action is needed. If you don't recognise the change, please contact the Voly team straight away so we can look into it.