Kiosks are on-site devices (typically Apple iPads or Android tablets) which allow customers lacking a personal internet connected device (such as a smartphone, tablet, or PC) to create tickets.
The following article describes how to configure a kiosk device and will need to be repeated for each device at a given location. For instructions on how to configure kiosk settings that apply to all kiosks within a location at once, see Kiosk Settings Page.
Install Google Chrome or Other Web Browser
Ensure kiosk device has a strong and consistent internet connection
Download and install Google Chrome if it is not already installed on the kiosk device. WaitWell supports most modern browser options but we recommend Chrome or Safari (if on Apple) for the best experience.
Disable auto-fill and password saving in Google Chrome.
Determine Location Kiosk URL & WaitWell Key
Have a WaitWell Admin log in to the WaitWell Staff App from a smartphone or desktop PC
Navigate to Settings in the Left-Hand Navigation
Select Customer Site/App from the Global Navigation
Select Kiosk Settings from Sub-Global Navigation
Take note of the URL and WaitWell Key at the top of the page
Configure WaitWell on the Kiosk Device
On the kiosk device, open the web browser and enter either https://kiosk.waitwell.us/ (if in the US) or https://kiosk.waitwell.ca/ (if in Canada)
When prompted, enter the WaitWell Key from the previous step. The browser will only prompt for this key once, as it will be cached by the web browser
The kiosk start page should now be displayed on the kiosk device
Configure Device-Specific Kiosk Settings
The following settings are device-specific and therefore configured directly on device instead of via the WaitWell Staff App. For instructions on how to configure kiosk settings that apply to all kiosks within a location at once, see Kiosk Location-Specific Configuration. To access the device-specific options window, select the hamburger menu at the top right of the start page.
Most of these settings are self-explanatory so you may configure as you like but at a a minimum, ensure "Location" is set to whichever location the kiosk is set up at.
Lock Down Kiosk Devices
Prevent customers from exiting or otherwise misusing kiosk hardware.
Lock Down Apple iPads Using Guided Access
Navigate to Settings > Accessibility
Toggle on Guided Access
Select Passcode Settings to set a guided access passcode
Open your browser app (Safari or Google Chrome recommended) and launch the WaitWell kiosk site
Triple-click the physical side button (or the home button on older models) to bring up Guided Access options.
Draw boxes around areas of the screen you do not want users to touch. We recommend drawing a box around the entire navigation bar at the top of the screen, like this:
Select Start at the top right corner of the screen. Guided access mode should now be enabled. Triple-click the side or home button any time to modify these settings
Lock Down Android Tablets Using App Pinning
Navigate to Settings > Security & privacy
Select More security & privacy
Select App pinning
Toggle on Use app pinning
Toggle on Ask for PIN before unpinning
Open your browser app (Google Chrome recommended) and launch the WaitWell kiosk site
Enter Overview Mode by swiping up from the bottom of the screen and holding briefly in the middle
Select the app icon at the top of the app's preview image
Select Pin the app
