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How do I add custom questions?

Ask clients and pets your own questions on their profiles.

Here's how to ask your clients extra questions, like where the spare key is kept or a pet's favourite treats. The answers are kept on their profile.

Add a question

  1. Tap the menu button on Home. On iPad, it's in the sidebar.

  2. Under Company, tap Custom questions.

  3. Tap +.

  4. Choose Client question or Pet question.

  5. Type the question.

  6. Turn on Required if it must be answered.

  7. Tap the ✓ to save.
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Where it's asked

  • Client questions: on the client form in Walkies, on the form clients fill in from your invite link, and on their profile in the Walkies Journal app.

  • Pet questions: on the pet form in Walkies, and in the Journal app.

  • Answers show under Additional information on the client, or in the pet's details.
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Good to know

  • Answers are free text, up to 2,000 characters.

  • Required stops clients saving their profile in the Journal app until they answer.

  • Deleting a question stops it being asked. Answers already given are kept but no longer shown.

  • The question type can't be changed after it's saved.

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