1️⃣ Before you validate: register your real information
When creating your Wallib account, it's important that you entered your information exactly as it appears on your ID document:
Full name
Phone number
Email address
This information will later be compared against your document during verification. If there are differences, your validation may take longer or be rejected.
2️⃣ Accepted documents to validate your identity
Right now, you can validate your identity on Wallib if you have one of these documents:
🇨🇴 Colombian citizenship ID (cédula de ciudadanía)
🛂 Foreigner ID (cédula de extranjería)
Photos of photocopies, expired documents, or documents in poor condition are not accepted.
3️⃣ Step-by-step to validate your account
Open the Wallib app Log in and go to the "Verification" or "Validate my identity" section.
Confirm your personal information Check that your name, phone number, and email are correct. If anything doesn't match your document, fix it before continuing.
Take a selfie photo / video (liveness check)
The app will ask for a live selfie (photo or short video).
Follow the on-screen instructions (look at the camera, turn your face, etc.).
Make sure you're in a well-lit place and not wearing sunglasses or hats.
Photograph your original document
Take a photo of the front and back of your ID.
Make sure it's sharp, without glare or cropping.
Use the physical document, not a copy or a photo of a screen.
Submit your validation request Once you confirm everything, your information will be sent for review.
4️⃣ What happens next?
Our system and team will review:
That your information matches the document.
That the selfie and document photo are clear and authentic.
If everything is in order, your account will be verified and you'll be able to use Wallib normally, with access to more features and limits.
If something is missing or unclear, we may ask you to repeat the process or upload clearer photos.
Validating your identity isn't just a requirement: it's an extra layer of security for you and for the entire Wallib community 🛡️✨
If you have any questions, write to us at support@wallib.co