As a host on Wander Sites, you have direct control over your financial transactions. Because you are the Merchant of Record, the process for issuing refunds is managed primarily through your own tools.
Key Financial Responsibility
For Wander Sites, the Property Manager (PM) is the Merchant of Record. This means:
Direct Payouts: Funds go directly to your connected bank account via Stripe.
Policy Control: You are responsible for setting and enforcing your own refund policies.
Direct Management: Wander does not automatically process refunds on your behalf; you must initiate them.
Refund Process for Hosts
1. Partial Refunds
If you need to return a portion of the booking fee (e.g., for a missed amenity or a goodwill gesture):
Log into your Property Management System (PMS).
Locate the specific booking and issue the partial refund.
Alternatively, you can process this directly through your Stripe Dashboard.
The funds will be returned to the guest's original payment method.
2. Full Refunds
If a guest cancels or a booking cannot be honored:
Cancel the Reservation: First, ensure the booking is cancelled in your PMS to open up your calendar.
Initiate Refund: Process the full refund through your PMS or Stripe Dashboard.
Need Assistance?
If you encounter technical difficulties or have questions about a specific transaction:
Support Team: Reach out to our team at support@wander.com.