Managing your property finances requires clear visibility into every transaction. Wander Sites provides a transparent, line-by-line breakdown of every guest reservation, ensuring you can easily reconcile your direct bookings with your Property Management System (PMS).
Accessing Your Invoices
To view the financial records for your reservations:
Log in to your dashboard at app.wander.com.
Navigate to Insights > Invoices in the left sidebar.
Select any individual invoice to view its full details.
Each invoice is assigned a unique identifier (e.g., EKCP73NQ-0001) and is directly linked to a specific guest reservation for easy tracking.
Reading an Invoice Breakdown
Wander Sites invoices provide full transparency by showing exactly what the guest was charged.
Itemized Charges
Nightly Rate Subtotal: The base rate multiplied by the number of nights (synced from your PMS).
Cleaning Fee: Itemized based on your specific PMS configuration.
Additional Fees: Any other configured charges, such as pet fees or damage protection.
Taxes: Calculated based on the specific tax rates set in your PMS.
Platform Fees
These fees are charged on top of your rates and paid by the guest:
Wander Service Fee: A 3% platform fee.
Credit Card Processing Fee: A 2.85% Stripe processing fee.
Note on HNHL: If you have Half Now, Half Later activated and the guest chooses this option, the invoice will reflect two separate payment entries as they are processed.
Invoice Status Reference
Status | Meaning |
Open | The invoice has been generated and is awaiting payment. |
Half Paid | The first installment of an HNHL booking has been received. |
Paid | The guest has paid the total balance in full. |
Expired | The payment window closed before the transaction was completed. |
Voided | The invoice has been manually or automatically cancelled. |
Verifying Accuracy with your PMS
While Wander Sites acts as your payment collector, your PMS remains the source for your rates and availability. Keep these points in mind during reconciliation:
Source of Truth: All base rates and taxes originate from your PMS. Wander does not modify your pricing.
Payment Status: Your PMS may mark a booking as "Unpaid" because the funds were collected via Wander/Stripe rather than the PMS directly. Always use the Wander dashboard to verify payment status.
Sync Delays: If you change a price in your PMS, it may take a few moments for the Wander invoice generator to reflect the update.
Frequently Asked Questions
Q1. Why is the invoice total higher than the amount in my PMS?
The Wander invoice includes the guest-paid service and processing fees. Your PMS only tracks your base rates, cleaning fees, and taxes.
Q2. Where can I see my actual payout?
To see the net amount transferred to you after fees are deducted, navigate to Finance > Payouts. Comparing the Invoice Total to the Payout Amount will show the exact fees covered by the guest.
Q3. What if a line item (like a tax or pet fee) looks incorrect?
If an item doesn't match your PMS settings, contact support@wander.com. Please provide the invoice number and a screenshot of the correct values in your PMS so our team can investigate the sync.