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What should I do if no one is there at drop-off?

How to handle drop-off when a commercial client isn’t available to receive the order.

Written by Becky Lasky

Unlike residential orders, many commercial clients require handoff — you may not be allowed to leave the order unattended.

If no one answers:

  1. Check the washr notes for specific instructions, including access codes or alternate entry details.

  2. Call or message the client using both their preferred contact method and the phone number in the app3. Take photos or document the situation if you cannot access the drop-off location.

  3. If you can’t complete drop-off, contact Support

  4. Please do not leave the order if the client indicates that the order can not be left outside.

  5. Instead please keep the order.

📌 We’ll coordinate with the client and schedule another drop-off. You’ll be compensated for the inconvenience and extra travel.

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