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What if the commercial order is too big for me to handle?

What to do if you're overwhelmed by the size of a commercial order or need help completing it.

Becky Lasky avatar
Written by Becky Lasky
Updated over 3 months ago

If you arrive and find significantly more bags than expected, and you’re concerned about completing the order:

  • Contact Support right away

  • We’ll either:

    • Assign a second washr to help

    • Or extend your turnaround time to allow for completion

📌 Don’t worry about bag types — you’ll be paid for whatever you process. Just make sure to:

  • Take clear photos of all bags at pickup and drop-off

  • Adjust the load count in the app to reflect what you’re actually processing

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