Why doesn't my workshop have the minimum number of participants?
Crafting requires a lot of work and time, so our artisans cannot run workshops with less than a certain number of participants (this threshold is indicated on each workshop page on our website).
This minimum number of participants allows the artisan to run a workshop while being sure that it will fit in with their yearly goals.
Some workshops only require 1 participant, in which case your place will be held once your application has been processed.
If the workshop requires more than one participant and your slot has to be cancelled, you will be informed as soon as possible.
You will then be given 3 options:
Choose another date for the workshop (directly from your account). Click here to find out how to do this.
Convert your booking into a gift card valid for 1 year, but only if your booking was made in full by credit card or in full using a gift code.
Please note that this only works if your reservation is fully paid for by credit card or fully paid for with a gift code.Opt for a refund if your booking was not made using a gift card.
Please note: If all or part of your booking was made using a gift card and the cancellation was made by the artisan, the gift card will be credited directly to your account! These are non-refundable.
Don't worry, all you have to do is enter the code again when you place your next order on our website.
Note :
There is no time limit on the "pending" status of your order. You can wait to reschedule your workshop.
No dates available or not convenient for you? You can suggest a date to the artisan by going to the page for the workshop in question, then clicking on 'View Dates' and you will see a 'Suggest a Date' link in the bottom right hand corner.
From the 'View Dates' button, you can also sign up to receive an email alert when new slots are available (up to a maximum of 3 alerts).
If you have any questions, please feel free to contact us via our chatbox or by email at hello@wecandoo.com
See you soon!
Wecandoo team