Sometimes an artisan may have to cancel a workshop: a bug, a machine breakdown or a personal problem makes cancellation unavoidable.
Rest assured, this is rare! Our artisans do everything they can to keep workshops on schedule. If not, they will do their best to find a solution.
➡ In the event of a cancellation, you will receive an email and a text message inviting you to register for a new date.
You will then be able to choose a new date directly from your Wecandoo account under 'My Workshops'.
You will then be presented with 3 options:
Choose another date for the workshop in question (directly from your account). Click here to find out how to do this.
Please note that this only works if your booking was paid for in full by credit card or using a gift code.
Opt for a refund if your booking was not made using a gift code. The refund can be made directly from your member's area!
Please note: If all or part of your booking was made using a gift code and the cancellation was made by the artisan, the gift code will be credited directly to your account! Gift codes are non-refundable.
Don't worry, all you have to do is enter the code again the next time you order from us.
➡ Please note:
No date available or not convenient for you? You can suggest a date to the artisan by going to the page for the workshop in question, then click on 'view dates' you will have a 'suggest a date' link at the bottom right.
From the 'View Dates' button, you can also sign up to receive an email alert (up to a maximum of 3 alerts) when new slots are available.
If you have any questions, please feel free to contact us via our chatbox or by email at hello@wecandoo.com
See you soon!
Wecandoo team