You can manage your booking yourself from your Wecandoo account.
You can choose to put your booking on hold, with a view to choosing a new date later.
You can also choose a new date directly if the one you have chosen is no longer suitable.
You can change your upcoming workshop by transforming your booking into a gift voucher, if you find one that suits you more.
Finally, you can request the complete cancellation of your booking.
➡️ These solutions are only possible if you meet the cancellation deadline (more than 4 days before the workshop). We consider requests that are made in the 4 days prior to the workshop on a case by case basis.
Here's how to manage your booking yourself.
1. Log into your account from this link, using your email address.
2. If you don't remember your password, you can reset it by clicking on "Forgotten password". You will fill in your email address once more, and a link will be sent to you by email to create a new password.
3. Once logged into your account, click on your name in the upper right corner. A menu appears.
4. Click on "my workshops". You will find your workshops presented in a table. You will have different options to manage your booking according to its status: modify your booking (change the date), re-schedule your booking, put your booking on stand-by (if you are not available on the scheduled date), request to cancel your booking... And follow the instructions!
5. You will receive a confirmation email to your account email 😀 (be careful: if you have created an account via Facebook, it is your Facebook email address that is used).
The "pending" status of your booking is not time-limited. You can take as long as you like to reschedule your workshop.
🗓️ No dates are available or convenient for you? You can suggest a date to the artisan by visiting the page for the workshop in question. By clicking on "Book a time slot" you will then see a "Suggest a date" link at the bottom.
From the "see dates" button, you can also subscribe to an email alert, and we will send you an email as soon as new slots go online (up to 3 reminders), or as soon as a previously full event becomes available (due to participants changing their booking) !
If you have any questions, please feel free to contact us via our chatbox or by email at hello@wecandoo.com
See you soon!
Wecandoo team