This article explains how Wevox Engagement billing is calculated.
Before the February 2025 release, the number of billable users (the basis for calculating fees) was defined as the number of members registered in Wevox Engagement.
Since the latest update, member registration has been replaced by applying a plan to members in the Plan Activation screen of Wevox Admin. In practice, this means Registering a member in Wevox Engagement = Applying a plan to that member.
The billing calculation method itself has not changed.
Introduction
Payments are made on a monthly basis.
Regardless of whether or not surveys are distributed, service fees will be charged for the period in which you are using a paid plan.
For information on payment methods, please refer to this article.
How Billing Is Calculated
Your monthly charge is:
Plan Fee + Product Option Fees
No initial setup fee applies.
▼Plan Fees
For any plan, your monthly charge is calculated as:
A: Monthly fee per user × B: Maximum number of users with plan applied during the month
A: Monthly fee per user
Standard Plan: 600 JPY (excl. tax) / user
Basic Plan: 300 JPY (excl. tax) / user
B: Maximum number of users with plan applied during the month
This is the total of:
a. Number of users with the plan applied at the end of the month
b. Number of users whose plan was removed during the month
Example
April 1: 150 users with plan applied
April 15: 50 users removed from plan
April 30: 100 users remain with plan applied
→ 50 (removed) + 100 (remaining) = 150 billable users
→ Standard Plan: 600 JPY × 150 = 90,000 JPY (excl. tax)
POINT
See this article for details on how to apply a plan and how to check plan status.
Members only registered in Wevox Admin (never applied to a plan that month) are not billable.
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We also offer a cost-effective annual plan. More details can be found here.
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▼Product Option Fees
For any product option, billing is:
Monthly fee per user × number of billable users
Example
150 users on Standard Plan, with Security Option added:
(600 × 150) + (200 × 150) = 120,000 JPY (excl. tax)
Important Notes
1. About Members
If a user’s plan is removed during a given month, they are billable until the end of that month, and will no longer be billable from the following month.
Users remain billable as long as a plan is applied, even if they have resigned.
To make a user non-billable, you must remove their plan. Removing a plan does not affect past data or survey scores.
If you remove a plan and then reapply it to the same email address within the same month, that person will be counted as 2 users.
See Billing Example 5 below.
If the plan is reapplied in the following month, they will be counted as 1 user from that month onward.
When changing an email address or domain, please be sure to update it in the Admin screen.
For details on how to update, see here.
If you bulk-create a new email through the Bulk Create/Update Members screen, the old email address will remain and a new member will be created.
2. About Accounts
The billing cutoff date is the last day of each month.
No daily (pro-rata) calculation is available.
If you switch to a paid plan in the middle of the month, charges will still apply for that month.
3. About Surveys
Charges apply regardless of whether surveys are distributed.
Charges apply regardless of viewing permissions.
4. Other
Bank transfer fees must be covered by your company.
Invoices are sent by email only. Postal mail is not available.
Billing Examples (Standard Plan Only)
Example 1
Apr 1: 50 users applied
Apr 2: 10 users removed
Apr 3: Survey sent to 40 users
Calculation: 600 × 50 = 30,000 JPY
Example 2
Apr 28: 100 users applied
Apr 29: 30 users set to “survey off”
Apr 30: Survey sent to 70 users
Calculation: 600 × 100 = 60,000 JPY
Example 3
Apr 1: 100 users applied
No surveys conducted in April
Calculation: 600 × 100 = 60,000 JPY
Example 4
Apr 1: 50 users applied
Apr 2: 10 users removed
Apr 3: 20 users added and applied.
Apr 4: Survey sent to 60 users
Calculation: 600 × 70 = 42,000 JPY
Example 5
Apr 1: 50 users applied
Apr 2: 10 users removed
Apr 3: Same 10 users reapplied
Calculation: 600 × 60 = 36,000 JPY
Example 6
Apr 1: 100 members created in Admin
No plan applied during April
Calculation: 0 JPY