Whippy allows you to temporarily pause communication with opted-in users, providing flexibility in managing contact preferences. Follow the steps below to pause communication with specific contacts.
1. Navigate to your Contacts
Go to the Whippy Contacts by clicking https://app.whippy.co/contacts This will take you directly to your list of all contacts.
2. Select the Desired Contact
Use the search bar or scroll through the list to locate the contact you want to unsubscribe. Click the specific contact to open contact info view.
š”Tip: You can search contacts by such options as First Name, Last Name, Phone Number, Email)
3. Unsubscribe the Contact
In the contact's side panel, find and click on the Unsubscribe Contact button.
4. Choose Locations (if applicable)
If you manage multiple locations or numbers on Whippy, select the specific locations you want to unsubscribe the contact from.
5. Select the Pause option
After you selected locations in the modal window, click the āPauseā button instead of āUn-Subscribeā
6. Select the Duration for Pause
Choose the period from the available options or a custom one for which you want to pause the messaging
7. Confirm the Pause
Confirm the action by clicking the āConfirmā button to finalize the operation
