Why it matters
Scheduled Messaging helps you plan communication in advance. It allows you to send messages at the most effective time without needing to be online.
Key Concepts
Scheduled message: A message set to send at a specific future date and time.
Scheduling panel: The menu where you select the send date and time.
Scheduled tab: A filter in the sidebar that displays all upcoming scheduled messages.
Step-by-Step: Schedule a Message
Open your Inbox.
Select the conversation where you want to schedule a message.
Click the clock icon in the message editor to open scheduling options.
Enter your message and choose the date and time for delivery.
Click Schedule Message to confirm.
Preview the scheduled message to ensure all details are correct.
Step-by-Step: Manage Scheduled Messages
Send a Scheduled Message Early
In the scheduled message preview, click the arrow icon.
Select Yes, Send Now to send it immediately.
Edit a Scheduled Message
Click the pencil icon in the scheduled message preview.
Update the message content or scheduled time.
Click Update Message.
Delete a Scheduled Message
Click the X icon in the scheduled message preview.
Select Delete Scheduled Message to confirm.
Tips and Best Practices
Use the Scheduled tab in the sidebar to view and manage all upcoming messages.
Review scheduled times to ensure they align with the recipient's time zone.
Keep your scheduled messages clear and concise to avoid confusion later.
Edit or delete scheduled messages as needed before their send time.
Troubleshooting
Issue | Possible Cause | Fix |
Scheduled message did not send | Incorrect date or time | Edit the scheduled message and verify date and time |
Cannot find a scheduled message | Filtering or navigation issue | Open the Scheduled tab in the sidebar |
Edit option not visible | Message already sent or expired | Check the message status and confirm it is still pending |