Why it matters
Deleting messages helps keep conversations organised by removing accidental, redundant, or irrelevant content. This improves clarity for anyone viewing the thread.
Key Concepts
Inbox: The interface where all customer and internal conversations are managed.
Permissions: Controls that determine whether a user can delete messages.
Confirmation modal: A pop-up that asks you to confirm the deletion before it is applied.
Step-by-Step: Delete a Message
Go to your Inbox.
Open the conversation that contains the message you want to delete.
Hover your cursor over the message.
Click Delete Message (trash icon) when it appears.
In the confirmation modal, click Yes, delete.
The message is removed from the conversation in your Inbox.
Tips and Best Practices
Check your permissions if the delete option is missing.
Deleting a message does not unsend it; recipients still see messages that were already delivered.
Message deletion cannot be undone, so confirm carefully before proceeding.
Troubleshooting
Issue | Possible Cause | Fix |
Delete option does not appear | User permissions are restricted | Contact your Whippy administrator to update your access rights |
Message still appears after deletion | Confirmation was not completed or display did not refresh | Confirm you clicked Yes, delete, then refresh your browser |
Message was deleted by mistake | Message deletion is permanent | There is no recovery option |