Why it matters
Auto-provisioning allows a Fanvil phone to automatically pull SIP settings, users, and extensions from Whippy Business Phone. This removes manual configuration and ensures devices stay in sync as your account changes.
Key Concepts
SIP domain: The domain the Fanvil phone uses to register with Whippy Business Phone.
Credential list and attachment: Credentials and mappings required for SIP authentication.
SIP user: The Business Phone user account used by the phone for registration.
Extension: A soft key or feature button assigned to a phone line.
Auto-provisioning URL: A Whippy-generated link that delivers configuration settings to the device.
Static provisioning server: The Fanvil menu where the provisioning URL is entered.
Step-by-Step: Configure a Fanvil Phone Using Auto-Provisioning
Connect the Fanvil desk phone to the internet.
Locate the phone’s IP address from the device menu.
Open the IP address in a web browser.
Log in using the default admin credentials.
Confirm no Business Phone lines or extensions are configured.
In Whippy, go to Account Settings.
Create a SIP domain.
Create a credential list.
Create a credential attachment linking the domain to the credential list.
Create a SIP user and assign a password, credential list, channel, and owner.
Create any required extensions.
Open Auto Provisioning in Whippy.
Select the SIP user and choose Fanvil as the device model.
Generate and copy the auto-provisioning URL.
In the Fanvil interface, go to Auto Provisioning > Static Provisioning Server.
Paste the URL.
Set the protocol to HTTPS.
Apply the changes.
Click Auto Provision Now.
Wait for the phone to refresh.
Confirm the line is registered.
Verify extensions appear under Function Key or Soft Key.
Tips and Best Practices
Generate a new auto-provisioning URL after making SIP or extension changes.
Always use HTTPS for provisioning.
Reboot the phone if configuration updates do not apply immediately.
Keep SIP users and extensions clearly labeled in Whippy.
Troubleshooting
Issue | Possible Cause | Fix |
Phone not registering | SIP user or credentials incorrect | Verify or recreate the SIP user |
Provisioning not applied | URL not saved or protocol incorrect | Save settings and confirm HTTPS |
Extensions missing | Extensions not created or assigned | Create or assign extensions and reprovision |
Cannot access web interface | IP address or network issue | Recheck IP address and network |