Why it matters
The Whippy browser extension lets you start conversations and send messages without leaving the websites you already use. Installing it on a supported browser ensures messages are sent through Whippy and that all conversations remain centralised in your workspace.
Key Concepts
Whippy Browser Extension: A browser extension that enables messaging from web pages containing phone numbers.
Chromium browser: A browser built on the open-source Chromium project. Chromium browsers support Chrome Web Store extensions.
Supported browsers: Any Chromium-based browser, including Google Chrome and Microsoft Edge.
Extension menu: The browser toolbar area used to manage installed extensions.
Whippy toggle icon: The on-page icon used to open the Whippy messaging pane.
Step-by-Step: Download the Extension
Supported browsers
The Whippy browser extension can be installed on most Chromium-based browsers, including:
Google Chrome
Microsoft Edge
Brave
Opera
Vivaldi
If your browser supports extensions from the Chrome Web Store, it is likely compatible.
Prerequisites
A Chromium-based browser installed on your computer
An active Whippy user account
Install the extension
Open the Whippy extension page in the Chrome Web Store:
Click Add to Chrome (wording may vary by browser, for example Add extension or Get).
Confirm the installation when prompted.
Wait for the browser to finish installing the extension.
Once complete, the Whippy browser extension is added to your browser.
Step-by-Step: Configure the Extension (Required)
Click the extensions icon (puzzle icon) in the top-right of your browser toolbar.
Locate Whippy in the list of installed extensions.
Click the three dots next to Whippy.
Select Options.
Enable Display Whippy toggle icon.
Close the options tab.
This setting allows the Whippy icon to appear on supported web pages.
Step-by-Step: Confirm the Extension Is Working
Open any website that displays a phone number.
Look for the Whippy icon next to the phone number.
Click the icon to open the Whippy messaging pane.
Log in to Whippy if prompted.
If the icon appears and the messaging pane opens, the extension is installed and configured correctly.
Tips and Best Practices
Pin the Whippy extension to your browser toolbar for faster access.
Refresh any open pages after installing or updating the extension.
Confirm you are logged into the correct Whippy organisation before sending messages.
Use an up-to-date Chromium browser for the most reliable experience.
Troubleshooting
Issue | Possible Cause | Fix |
Whippy icon not visible | Toggle icon disabled | Enable Display Whippy toggle icon in extension options |
Extension not installing | Browser not Chromium-based | Switch to a Chromium browser such as Chrome or Edge |
Messaging pane not opening | Not logged in to Whippy | Log in and retry |
Extension missing after install | Browser cache issue | Restart the browser and check extensions |