In Whippy, conversations are categorized into three statuses: Open, Closed, and Automated. Filtering conversations by status helps you manage and organize your communications effectively. Follow these steps to filter conversations by their status:
1. Navigate to your Inbox
Go to the Whippy Inbox by clicking https://app.whippy.co/inbox/all/open. This will take you directly to your list of all conversations.
2. Filter Open Conversations
In the left-hand menu, click on the "Open" tab. This displays all active conversations that require your attention.
3. Filter Automated Conversations
Click on the "Automated" tab in the left-hand menu. This page shows all conversations managed by automated campaigns or responses set up in Whippy.
4. Filter Closed Conversations
Click on the "Closed" tab in the left-hand menu. This section lists all resolved conversations that no longer require attention.
Conversation Statuses Explained:
Open Conversations: These are active conversations that are ongoing and need your response or further action.
Closed Conversations: These are completed conversations that have been resolved and do not require any further action.
Automated Conversations: These are conversations handled by automated responses or campaigns, which may require periodic review.