Pausing Your Subscription
WHYZER subscriptions cannot currently be paused.
If you are considering cancelling because of pricing, access, setup, missing features, or difficulty using the platform, contact support first. The team may be able to help with troubleshooting, guidance, or a workflow that better fits your needs.
Cancelling Your Subscription
To request cancellation, contact the WHYZER Support Team using the email address connected to your subscription.
Support will first ask why you would like to cancel and offer appropriate help where possible.
If you still want to cancel after the initial support response, your request will be sent to a live agent for processing.
You will receive a separate confirmation once the cancellation has been completed and verified.
Important: Your cancellation is not complete until you receive confirmation from a live agent.
Before Contacting Support
Please provide:
Your name
The email address connected to your subscription
Your plan or membership, if known
The reason for your cancellation request
Any relevant billing details or screenshots if the subscription cannot be identified
Account and Access Information
Do not delete your WHYZER account while a cancellation request is being reviewed.
Deleting your account may make it more difficult for the team to verify your subscription, access, and billing information.
The live agent will confirm any applicable access end date after the cancellation has been processed.
Need More Help?
Contact support if you have questions about your subscription, billing, access, or cancellation request. The team will review your account and confirm the appropriate next step.