If you’re having trouble accessing your WHYZER account, try the steps below.
Try an Incognito or Private Browser Window
Open WHYZER in an incognito or private browser window:
This can help rule out issues caused by cached data, cookies, or browser extensions.
Reload or Perform a Hard Refresh
Windows: Press Ctrl + Shift + R or Ctrl + F5
Mac using Chrome or Firefox: Press Command + Shift + R
Mac using Safari: Press Option + Command + E, then Command + R
Check Your Login Details
Confirm that you are using the same email address connected to your WHYZER purchase, membership, or invitation.
If you may have used a different email address, try the inbox connected to that account.
Reset Your Password
Use Forgot Password on the WHYZER login page if your password is not working.
Check your spam, junk, and promotions folders for the reset email.
Still Can’t Access Your Account?
Contact support and include:
Your name
The email connected to your WHYZER account
The email used for your purchase or invitation, if different
A screenshot of the error
The browser and device you are using
The steps you already tried
What you expected to see
What appeared instead