If you recently upgraded to a paid WHYZER plan but your account still shows limited access, try the steps below.
Refresh Your Access
Log out of WHYZER, then log back in.
Reload the page or perform a hard refresh:
Windows: Press Ctrl + Shift + R or Ctrl + F5
Mac using Chrome or Firefox: Press Command + Shift + R
Mac using Safari: Press Option + Command + E, then Command + R
Try opening WHYZER in an incognito or private browser window.
Check Your Email Address
Confirm that the email used to create your WHYZER account matches the email connected to your purchase or upgrade.
Using a different email address may cause plan, subscription, or workspace-access issues.
Still Seeing Limited Access?
Contact support and include:
Your name
The email used for the purchase
The email used for your WHYZER account
The plan you upgraded to
A screenshot of the access currently shown
The steps you already tried
A live agent may need to review your payment and access assignment.