Wickie is a regulated platform, which means we need to verify your identity before you can use our services. Part of this process involves uploading identity documents (such as a passport or ID card) and proof of address.
You may also need to upload new documents later — for example, if your current document is expiring, you've moved to a new address, or you've received a new ID. You can do this yourself at any time directly in the app or on the web.
🖥️ On Web
Log in to your Wickie account at wickie.io
Click Settings
Click Documents
Click Choose File, select the document you want to upload, and confirm
That's it — your document will be submitted for review.
📱 On Mobile (iOS & Android)
Open the Wickie app
Tap Explore
Tap Profile
Tap Documents
Tap Upload Documents, select the file(s) you want to upload, and confirm
⏱️ What happens next?
Our team will review your document within 1–3 working days. Once reviewed, your account will be updated accordingly.
📋 Accepted file formats
Make sure your document is legible and saved as PDF, JPEG, or PNG.
When would you need to upload documents?
Your identity document (passport, ID card) is expiring
Your proof of address is expiring
You've moved to a new address
You've received a new identity document
Still having trouble? Reach out to us at support@wickie.io and we'll be happy to help.