General
General topics and information relevant to you as a Wickie user.
By Marius and 1 other2 authors23 articles
Onboarding
Everything you need to know to set up your account and get started on Wickie.
- Where do I insert referral code?This article explains how and where to enter your referral code to ensure it is applied correctly
- Accepted POA documentsLearn about accepted Proof of Address (POA) documents
- I did not receive verification emailIf your verification email hasn't arrived, here's how to track it down and get back to signing up
- What is TINThis article explains what a Tax Identification Number (TIN) is.
- Accepted POI documentsLearn which Proof of Identity (POI) documents are accepted to verify your identity
- How to onboard with Wickie (KYC)Learn how to complete the onboarding process with Wickie, including KYC verification, document submission, and security checks
- Email verification link not working? Here’s how to fix itLearn how to manually verify your email by copying the verification link into your browser if it doesn’t open automatically.
- Why we ask for Your Tax Identification Number (TIN)
- NFC-based ID VerificationIn this article, learn what NFC-based ID verification is, how it works during your identity check, and why it makes the process more secure and reliable
- Penny Drop verification – what is it and what does it mean for You?In this article learn what is Penny Drop and how does it work
- Deutsche Bank verification: branch code & account number requiredThis article explains why Deutsche Bank customers are asked to enter a branch code and account number during account verification and how to find these details to complete the process.
- Live video call verification during the onboardingThis article explains what to expect during your live video call verification at Wickie.
Managing Your account
Everything you need to manage your Wickie account, from document uploads to resolving issues.
- I did not receive a verification SMS message to my phoneThis article describes what to do if you did not receive a verification SMS message to your phone.
- Where do I find my Wickie username?This article explains where to find your referral code.
- How to upload documentsThis article explains how to upload documents to your Wickie account step by step.
- How to file a complaint on Wickie.ioA clear, step-by-step guide on how to easily submit a complaint via Wickie's website or app.
- How to create cryptocurrency account?Step-by-step guide to set up your crypto account on Wickie
- How to generate a statement on WickieLearn how to download your transaction history on Wickie for easy tracking and sharing.
- How to change your email addressIn this article, you'll find step-by-step instructions for changing your Wickie login email.
- Wickie.io pricingOverview of Wickie’s fees for transfers, exchanges, and accounts.
- Forgot your password? Here's how to reset itIn this article, you'll learn how to reset your Wickie password on web and in the app.
- How to change language at WickieIn this article, you’ll learn how to quickly and easily change your language settings in Wickie on both the app and web.
- How to export your activity statement as CSV or PDFIn this article, you'll learn how to download a statement of your Wickie transaction history as a CSV or PDF.