General
General topics and information relevant to you as a Wickie user.
By Wickie and 1 other2 authors24 articles
Onboarding
Everything you need to know to set up your account and get started on Wickie.
Where do I find my Wickie username?This article explains where to find your referral code.
Where do I insert referral code?This article explains how and where to enter your referral code to ensure it is applied correctly
Accepted POA documentsLearn about accepted Proof of Address (POA) documents
I did not receive verification messageThe article describes what to do if you did not receive confirmation message
How to register to WickieFind out how to quickly create a Wickie account in just a few minutes
I did not receive verification emailThe article describing main reasons why verification email is not arriving
Why do I need to provide my TINThis article explains the need for TIN when onboarding to Wickie.
What is TINThis article explains what a Tax Identification Number (TIN) is.
Accepted POI documentsLearn which Proof of Identity (POI) documents are accepted to verify your identity
How to Onboard with WickieLearn how to complete the onboarding process with Wickie, including KYC verification, document submission, and security checks
Email verification link not working? Here’s how to fix itLearn how to manually verify your email by copying the verification link into your browser if it doesn’t open automatically.
Why we ask for Your Tax Identification Number (TIN)
NFC-based ID VerificationIn this article, learn what NFC-based ID verification is, how it works during your identity check, and why it makes the process more secure and reliable
Penny Drop verification – what is it and what does it mean for You?In this article learn what is Penny Drop and how does it work
What are the mobile phone number requirements for Wickie registration and login?
Managing Your Account
Everything you need to manage your Wickie account, from document uploads to resolving issues.
How to upload documentsThis article explains how to upload documents to your Wickie account step by step.
How to file a Complaint on Wickie.ioA clear, step-by-step guide on how to easily submit a complaint via Wickie's website or app.
How to create cryptocurrency account?Step-by-step guide to set up your crypto account on Wickie
Two-Factor Authentication (2FA)Learn how to use two-factor authentication (2FA) to add an extra layer of security to your account.
How to generate a statement on WickieLearn how to download your transaction history on Wickie for easy tracking and sharing.
How to change your email address:In this article, you will find steps on how to change your email address.
Wickie pricingOverview of Wickie’s fees for transfers, exchanges, and accounts.
What to do if You don’t receive a verification code for verifying Your phone numberThis article explains what to do if you don’t receive a verification code when verifying your phone number on Wickie, including simple troubleshooting steps for both the mobile app and…
How can I reset my Wickie account password and troubleshoot issues?