Current Firmware Release Date: 01/25/24
Version: DB03

We periodically release updates to the Data & Mini Cam to improve the features and performance of the cameras. We have included some information about the most current release below. If you purchased your camera, directly from WiseEye, after the date shown above then you likely do not need an update. To enjoy the new features/updates listed below, you will need to update your camera.

Current Update Features/Improvements:

We have put a system in place so you can easily tell if you need to update your camera.

1. Go to the Remote Control Menu for the camera in question.
2. Check at the bottom of the Remote Control Menu for a “Camera Firmware Update” button. If there is a button there, then it means that we have checked your current firmware on your camera and there is an update available.
3. If the button appears greyed out or inactive, that means that your camera has not checked in yet for us to verify its current firmware. Please check back after 2-3 days of your camera being constantly on.

You can update remotely through our apps or through the website. Please see below.

NOTE: If you are going to update using the Android or Apple App, first make sure you have the most up to date app version. They can be found at the links below.

​Apple
​Android
​
1. Go to the Remote Control Menu for the camera you wish to update.
2. Click the “Camera Firmware Update” button. One of three messages will appear.

Press “OK” to send the update command to your camera. You will not be able to send additional remote control commands until the camera updates or until the estimated update time. You will see the estimated update time after the command is sent. If your camera does not have sufficient battery power or signal it will simply abandon the update and you can try again at a later time. The camera will remain functional during the 48+hr update period, and you will not lose any pictures or data.

Your camera will need to send daily report before you can update. It is best to let the camera operate for 48-72hrs continuously and then try again. If you continually ge this message, please contact us for assistance.

For some of the older firmware versions, it is best if they are updated while in “Once Daily” check in mode. If your camera has one of these older firmwares, you will be asked to change your check in mode and then try again in 24hrs.

Instructions:

1. Make sure you have a 32GB or less SD card that is either a WiseEye card or one that has been formatted while inside of your camera. Note: (If you don’t have access to an SD card that has been formatted with the camera, you can format an SD card using a PC. Just be sure to format the SD card to FAT 32 at 64 kilobytes)
2. Download the .zip file from the button above.
3. Open/Uncompress the file on your computer.
4. Put the SD card in your computer and open it in a file browser.
5. Copy all files from inside of the firmware update folder onto the main folder of the SD card. DO NOT copy into the DCIM or any other folder of the SD card, the files should be in the same folder as the DCIM folder.
6. Eject/Remove the card from your computer.
7. Put the card in the camera and turn to Set Up. You either need good batteries or external power.
8. Hit the menu button to open the main menu.
9. Go to the “System” menu, which is on the bottom, second from the right.
10. Go to “FW Update”.
11. Select Software.
12. Press OK to confirm.
13. Leave the camera alone until it restarts, possibly up to 5-10 minutes.
14. Once the camera restarts the firmware update is completed. You can continue to use the card with the update on it without issue.