This is a “Bounce” notification-- a small icon next to a person’s name or email address that would indicate that the text or email bounced, and was not delivered to the employee. These flags will appear in three places.
On the staff page, next to the person’s name:
In the person’s profile, next to their email:
And next to the notification methods under 'Notification Status', as seen below, as a red '!' icon.
If you don’t see a bounced email/text flag, AND the person’s onboarding start date was set for today or earlier as you can see in the image here,
Then the email or text was delivered and you’re good to go!
If an email has bounced, what should you do?
1. First, check to make sure that the email or phone number entered in the person’s profile is the correct one that they provided you and/or the one with which you have already been communicating at. If it isn’t, edit it! THEN, resend the person’s welcome email.
2. If the email or phone number looks correct but is still showing a bounce notification, try resending it. On the off chance that the recipient’s email server or service carrier was temporarily down when you first invited them to WorkBright, resending the invite will do the trick. If it does, you’ll know you’ve been successful because the bounce flag will disappear.
3. If that doesn’t work, double-check with the employee that they’ve provided you the correct email or phone number.
4. On a rare occasion, a company or educational institute’s email servers will bounce access emails from WorkBright. If the new hire is using a .edu email address or a company email rather than a personal email, and you’ve gone through all the steps above, you can contact the school or business’ IT support to seek help, OR ask for an alternative email address from the new hire.