Step 1: Double-check that the email address in their profile is correct.
Go to the Staff Tab > Personnel File > Overview Tab. Ensure that the email address you’ve entered is the one they’ve been communicating with you from.
If you see a Red Envelope next to their email address, that's a bounce notification and means their email never landed in an inbox.
If their email address is not correct, edit it. THEN go to the Employment tab and resend the invite by going to the “Employment” section of their profile and clicking the "Resend Welcome Email" button.
Where to select "Update" and resend the welcome email.
If the employee is mistaken and they have logged in at least once before, you won’t be able to resend the welcome email -- the Update button will have disappeared entirely, as seen below:
If this is the case, have them reset their password using the Forgot Your Password tool on the log-in page. Send them to https://app.workbright.com/, and instruct them to click on “Forgot Your Password.”
Step 2: Once You've Confirmed the Email Address is Correct, Double Check to Make Sure YOU Sent the Invite
If you or another admin added the Onboardee but either elected to not start notifications or set them to start on a later date, then no access email will have been sent. To verify, go to the Employment tab of the Personnel file. You'll get a clear picture of whether the onboardee is receiving the emails yet or not.
Step 3: If you've sent the invite, and their email address is correct, they've most likely received it. Let them know what it looks like.
This is a great time to remind them that the email will not be coming from you personally, but from your company. The subject line will be “Access Your Required Paperwork From {{Company Name}}.” Here’s an example of that email:
Step 4: If they still say they haven’t received it, tell them to check their spam filter.
College or University email addresses, as well as work email addresses from large companies, can sometimes treat WorkBright access emails as spam. Have the new hire look in their spam folder to see if the access email is sitting there.
If they are using a work or school email and there’s nothing in their spam filter, ask them for a personal email address like a gmail or yahoo address. Then edit their email in their WorkBright profile and resend.