Text Notifications Feature Overview

Text Notifications are a more visible and effective method of communicating important information and tasks to your onboarding staff. Instead of verbal or email notifications, WorkBright can send text messages prompting staff to complete onboarding forms and reminding them of approaching deadlines.

In short, they’re significantly more effective than email. Industry research shows that text messages are five times more likely to be opened than email and have an average response time of just 90 seconds. This more direct communication method will increase the speed of hiring throughput and document completion rates and make it even easier to hire new staff through WorkBright.

Once enabled, administrators can change the default WorkBright notification method to text message. Alternatively, admins can configure notification settings on a per-person basis. If a phone number is not found in their staff profile or the staff member opts out of receiving text messages, WorkBright will default to email communication.

The message types and cadences are the same as email reminders, just delivered via text message instead. This includes common notifications like the welcome message, form due date reminders, resubmission requests, form rejections, and password resets.

Please reach out to your Account Development Representative (AD@workbright.com) if you are interested in adding Text Notifications to your account. Text Notifications are priced as a flat fee based on your number of annual user licenses and WorkBright products.