Your platform allows you to communicate with candidates directly. You can access messages in two ways:
From an individual candidate’s profile
From the Messages section in the main menu
This guide explains both options and how to start a conversation.
Messaging a candidate from their profile
You can message a candidate directly from their Candidate Details page.
To do this:
From the left-hand menu, select Candidates.
Find the candidate you want to contact.
Open the candidate’s profile by selecting their name or using Action > View Details.
On the Candidate Details page, select Message in the top-right corner.
This will open the conversation thread for that candidate.
Sending a message from the candidate profile
Once the message window opens, you can:
view any existing messages with the candidate
type your message into the message field
send your message directly through the platform
attach a file if the attachment option is available
All messages sent through this area are saved in the platform conversation history.
Accessing messages from the main menu
You can also manage candidate conversations from the Messages section.
To open Messages:
Go to the left-hand menu.
Select Messages.
This will open the Messages page, where you can view and manage candidate conversations.
Using the Messages page
On the Messages page:
Area | What it does |
Conversation list | Shows existing candidate conversations |
Message thread | Shows the selected conversation |
Message field | Allows you to type and send a message |
New message | Allows you to start a new candidate conversation |
To view a conversation, select the candidate from the conversation list on the left-hand side.
Starting a new message
To start a new conversation from the Messages page:
Go to Messages.
Select New message in the top-right corner.
Choose the candidate you want to contact.
Type your message.
Send the message.
Once sent, the conversation will appear in your message list.
Best practice tips
Keep messages clear and professional
Use messages to provide helpful updates, ask for missing information, or explain next steps.
Use candidate names where possible
This helps keep communication personal and easy to follow.
Keep important information in the platform
Messaging through the platform helps keep a record of candidate communication in one place.
Check existing conversations first
Before starting a new message, check whether there is already an existing conversation with the candidate.
Troubleshooting
I cannot find a candidate conversation
Go to Messages and check the conversation list.
If you cannot see the conversation, open the candidate’s profile from Candidates and select Message.
I cannot message a candidate
Check that the candidate exists in your Candidates list and that you have access to their profile.
If the issue continues, contact support.
I started a message but cannot see it later
Go to Messages and search the conversation list for the candidate.
Messages sent from a candidate profile should also appear in the Messages section.
I need to send supporting documents
Use the attachment icon in the message field if file attachments are available.
If you need any support with your Talent Mobility Hub portal, please do not hesitate to contact your Customer Success Manager for support. We're here to help!