What is a service provider?
A service provider is a professional or organisation you invite to access your Workinitiatives employer account.
This may include a migration specialist, migration agent or migration lawyer who helps you with:
job advertising
Labour Market Testing information
reviewing job ads
managing migration-related job ad records
downloading LMT history or reports
supporting employer-sponsored visa processes
How to invite your migration specialist to your Employer account
Are you looking for an easier way to manage your job ads and Labour Market Testing information? Look no further! You can invite your migration specialist to your Employer account. This means they will have access to your account and can help you manage your job ads and Labour Market Testing information.
Here is a quick video on how you can grant access to your migration specialist if they have invited you to the Workinitiatives platform:
Alternatively, if you would like to send an invitation to your migration agent simply follow these easy steps:
1. Open Manage Service Providers
From the left-hand menu, select: Manage service providers
This will open the All service providers page. From this page, you can view existing service providers, check their invitation status, and revoke access if required.
2. Select Invite Service Provider
On the All service providers page, select: Invite service provider
This will open the invitation form.
3. Enter the service provider details
Complete the required fields in the invitation form.
You may need to enter:
Field | Description |
Service provider name | The name of your migration specialist or service provider |
Service provider email | The email address where the invitation should be sent |
Role | The access role assigned to the service provider |
The role may default to Owner depending on the available access settings.
4. Send the invitation
Once the details are complete, select: Send Invitation
What happens after the invitation is sent?
After you send the invitation, the service provider will appear in your service provider list.
You may see information such as:
Column | What it shows |
Service provider name | The name of the invited provider |
Service provider email address | The email address used for the invitation |
Invited on | The date the invitation was sent |
Status | Whether the invitation is accepted, pending, or another status |
Action | Options such as revoking access |
Once the service provider accepts the invitation, their status may show as Accepted.
How to revoke service provider access
If you no longer want a service provider to access your account, you can revoke their access.
To do this:
Go to Manage service providers.
Find the service provider in the list.
Select Revoke Access.
Confirm the change if prompted.
Once access is revoked, the service provider should no longer be able to access your employer account.
If your service provider did not receive the email
If your migration specialist or service provider has not received the invitation email within a few minutes, ask them to:
check their junk or spam folder
confirm the email address was entered correctly
check whether their organisation blocks automated emails
search their inbox for emails from Workinitiatives
If the email still cannot be found, you may need to revoke the invitation and send a new one. Otherwise, please contact our support team via Chat bot on the right hand side or via email: support@workinitiatives.com.au to trouble shoot this with you.
Best practice tips
Confirm the correct email address
Before sending the invitation, check that the service provider email address is correct.
An incorrect email address may send access to the wrong person.
Only invite trusted providers
Service providers may be able to access sensitive job ad and account information.
Only invite a migration specialist or service provider you have authorised to support your account.
Review access regularly
If you stop working with a migration specialist, revoke their access from the Manage service providers page.
Troubleshooting
I cannot see Manage Service Providers
Check that you are logged in to the correct employer account.
If you still cannot see the option, contact support.
My migration specialist did not receive the invitation
Ask them to check their junk or spam folder.
Also confirm the email address was entered correctly.
My migration specialist already has an account
They can use the invitation email to log in with their existing account and accept your invitation.
I invited the wrong person
Go to Manage service providers and revoke access if available.
Then send a new invitation to the correct email address.
I want to remove a service provider
Go to Manage service providers, find the provider, and select Revoke Access.
My service provider cannot access my account
Check that their invitation status is Accepted.
If the status is still pending, they may need to accept the invitation from their email.