Common Verification Steps & What Could Go Wrong
1. SMS Verification Failed
We send a code to your phone to confirm itâs you.
â Make sure your number is typed correctly and can receive texts.
â Try turning airplane mode on/off or restarting your phone.
2. Data Source Verification Failed
We check if your name, date of birth, and address match secure public databases (like tax or credit files).
đ Double-check spelling, use your full legal name, and ensure your address matches your ID.
3. Documentary Verification Failed
This means your uploaded ID couldnât be confirmed.
đˇ Try retaking the photo:
Use natural light
No glare or blur
Valid Canadian government ID (preferably a driverâs license)
4. Selfie Check Failed
We need a clear selfie to match your face with your ID.
đ Remove glasses, hats, or masks and try again with good lighting.
5. Duplicate Profiles Detected
Our system blocks multiple accounts per person.
đŤ Donât create new accounts or fake emailsâreach out to support instead.
6. Need to Confirm Details
Sometimes we need to speak with you directlyâespecially if youâre listed as a politically exposed person (PEP). Weâll reach out if that applies.
đ ď¸ Helpful Tips:
Be patient and follow the prompts carefully
Try verifying in a well-lit room
Always use your real legal name and address
đ Still Stuck?
Weâre here for you! Reach out anytime:
In-App Chat (24/7)
Email: support@woveo.com
Phone: 1-800-820-0995