Amenities are products and services that your members and prospects can purchase at your properties. There are multiple types of Voice Amenities. This article describes each amenity type and how to add a Voice amenity.
Table of Contents
NOTES:
If you have not purchased the Kube Voice, you cannot add voice amenities.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Member Voice Profile Amenity
You can sell three different types of voice profiles in Kube. Physical voice profiles are for members who want a physical device, virtual voice profiles are for members who do not need a physical phone but need reception answering or call forwarding, and essential voice profiles are for members who need a physical device but with basic features.
NOTE: A member must also purchase a phone number to use a voice profile amenity. Voice amenities are often sold in packages to make purchasing voice services easier. For more information, see Adding a package amenity.
Auto Attendant Voice Amenity
An auto attendant acts as a virtual receptionist to provide callers with menu options they can select by pressing the corresponding number on their phone. When a caller makes a selection, the auto attendant connects them to the phone number or user they selected.
Auto attendants inherit the auto attendant configuration on the company’s Auto Attendants screen For more information about auto attendant settings, see Configuring company auto attendant settings.
NOTE: A company must also purchase a phone number to use an auto attendant amenity. Voice amenities are often sold in packages to make purchasing voice services easier. For more information, see Adding a package amenity.
Hunt Group Voice Amenity
When one of your company's customers calls a phone number assigned to a hunt group amenity, the hunt group rings a specified group of agents (user extensions) either simultaneously or sequentially, depending on how the hunt group is configured.
There are two types of hunt group amenities that you can sell. The only difference between the two is the configuration each requires before it can be used:
Reception hunt group: Uses system or property configuration to reach the selected agents. This amenity does not require additional configuration after you complete basic amenity configuration.
Hunt group: Requires additional configuration on the company’s Hunt Groups screen to select the agents you want the hunt group to ring after you complete the amenity configuration process.
NOTE: A company must also purchase a phone number to use a hunt group. Voice amenities are often sold in packages to make purchasing voice services easier for your customers. For more information, see Adding a package amenity.
Phone Number Voice Amenity
You can sell both local and toll free numbers in Kube. Local phone numbers are phone numbers with area codes from the United States. Toll free phone numbers are phone numbers with area codes in the 800-899 range.
NOTES:
A company must also purchase a local number to use a toll free number. Voice amenities are often sold in packages to make purchasing voice services easier. For more information, see Adding a package amenity.
You can set whether Kube returns a phone number to your property’s bank of available numbers or releases it back to the carrier when it is no longer in use. By default, all phone numbers are set to automatically release back to the carrier upon termination. For more information, see Releasing telephone numbers on termination.
Adding a Voice Amenity
Select Properties in the top menu.
Locate the property in the grid and click the property's name. The Property Spaces screen appears.
Select Setup in the side menu and select the Amenities tab.
Click the Add button.
Select Voice in the Type field.
Select which Voice amenity subtype you want to create.
Complete the fields from the General Information, Pricing Information, Online Settings, and the optional Advanced Options sections. For field descriptions, see the end of this article.
Click Save.
Voice Amenity Field Descriptions
General Section
Type | Select Voice to add a voice amenity.
CAUTION: This field cannot be edited after saving. |
Subtype | To add a voice profile amenity, select Member Voice - Physical, Member Voice - Virtual, or Member Voice - Essentials.
To add a hunt group amenity, select Hunt Group or Hunt Group Reception.
To add an auto attendant amenity, select Auto Attendant.
To add a phone number amenity, select Phone Number - Local or Phone Number - Toll Free.
CAUTION: This field cannot be edited after saving. |
Name | Name of the amenity that your customers see. |
Description | Description of the amenity for internal use. Customers do not see this description. |
Charge Code | Charge code that charges for this amenity charge to.
NOTE: If the amenity price includes a setup fee or security deposit, you can select unique charge codes for those charge types in the Advanced Options section. For more information about charge codes, see Default charge codes. |
Icon | Small preset image that shows next to the amenity in Kube. |
Quantity Controlled by Workflow | Select this option if the quantity of the amenity added to a contract should be controlled by the Amenities and Packages Workflow. For more information about this workflow, see Adding an amenities and packages workflow.
NOTE: When this option is set, internal users do not see the option to manually add the amenity to a contract. |
Pricing Information Section
Show in Contract | Select whether the amenity is available in contracts.
NOTE: If a monthly amenity is part of an active contract, and this option is later switched to 'No', the amenity remains in the contract unless it is removed via a contract amendment and the amendment is activated. |
Show in Open Charges | Select whether this amenity should appear to internal users who do not have permission to create open charges for all amenities. For more information about internal user settings, see Adding an internal user. |
Free Amenity | Whether the amenity is free or has a cost.
NOTE:
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Occurrence | Voice amenities can only be monthly. |
Apply Tax | Whether the amenity is taxed.
NOTE: If you use Domestic Tax, you must add taxes to your property before you can add them to an amenity. For more information, see Adding a domestic tax code to a property. If you use International Tax, this field does not appear. Instead, you can add tax rates in the System Settings section and apply them to GL codes instead of to individual amenities. For more information, see Adding an international tax rate.
TIP: You can add up to five tax codes to a single amenity. Select a tax code from the drop-down menu and click the Add button to add additional tax codes. |
Online Settings Section
Publish to ILS | Select whether you want the amenity to appear on Yardi Internet Listing Services you are subscribed to.
EXAMPLE: If you are subscribed to CommercialCafe®, select this option if the amenity should appear here when a prospect searches for and views your property.
NOTE: This option cannot be used with Tiered Pricing where applicable. |
ILS Amenity Category | Select the pre-defined amenity category the amenity appears as on Yardi Internet Listing Services (ILS). For example, if you have multiple amenities that fall under the Parking category, Yardi ILS displays Parking as the available amenity when the property listing is viewed.
This field only appears if the Publish to ILS option is selected. |
Show Online | Select whether you want to sell the amenity à la carte in the Member Portal and/or the Prospect Portal.
NOTE: If you do not enable either option, Kube hides the rest of the online fields, as they do not apply. |
Purchase Options | Select whether customers can purchase the amenity online (Buy Now) or whether they must contact your property for more information (Inquire). If you select Inquire, Kube sends an email to the property's email address when a customer inquires about an amenity. For more information, see Inquire function overview.
NOTE: If your country does not support payment processing, Kube uses Bill Later for member charges. For more information, see Payment processing off overview. |
Label | Enter the text you want to appear on the button.
NOTE: You can customize the text for the button. If you want your buttons to be consistent across your different amenities, choose the text you want to use for the Buy Now and Inquire buttons and use the same text for each option every time you create an amenity. |
Show Price | Select whether you want to display the amenity price.
NOTE: Selecting 'No' automatically sets the purchase option to Inquire and vice versa. |
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Advanced Options
Advanced Options | Expands the Advanced Options section, which includes custom charge codes and additional booking options. |
Credit Charge Code | Charge code that credits (negative charges) for the amenity charge to.
NOTE: This field defaults to the charge code selected in the Charge Code field above, but you can add a different charge code if you want. |
Setup Fee Charge Code | Charge code that setup fees for the amenity charge to.
NOTE: This field defaults to the charge code selected for setup fees in System Settings section, but you can add a different charge code. If the amenity does not have a setup fee, this field does not appear. For more information, see Setting default system GL accounts and charge codes. |
Security Deposit Charge Code | Charge code that security deposit charges for the amenity charge to.
NOTE: This field defaults to the charge code selected for security deposit charges in System Settings section, but you can add a different charge code. You can only enter a security deposit charge code in this field. If the amenity does not have a security deposit cost, this field does not appear. For more information, see Setting default system GL accounts and charge codes. |
Category | Choose a category for the amenity from the drop down. The amenity appears under this category when making a booking or purchase in the Prospect and Member Portals. Click the yellow plus (+) add button to add a new amenity category. |
Discount Charge Code | Charge code that discounts applied to the package charge to. This field does not show if the discount charge code service has not been activated. |
Discount Charge Description | Defaults to the description assigned to the selected discount charge code. For more information on discount charge codes, see Setting discount charge codes. |
Tax Offset When Sold Monthly | The monthly amount that is not taxed.
EXAMPLE: If 25.00 is specified in this field, and the total monthly amount of the amenity is 100.00, only 75.00 of that 100.00 will be taxed monthly. |