Maximizing business opportunities during the sales season starts with aligning your return policy and settings to meet customer expectations.
📍 Important to note: If you have multiple stores, the settings for each store need to be managed separately.
Here’s a step-by-step guide to help you review your yayloh settings and optimize your return process:
Update Your Website Return Policy Page
Ensure your website’s return policy page reflects any recent changes in process, timelines, or fees. Clarity here can minimize customer queries and improve satisfaction.
Consider Extending Your Return Window
Review your return period and decide if it should be extended for the holiday season. Many customers shop early for Christmas during Black Friday and pre-Christmas sales, so allowing extra time for returns can encourage more purchases. Clearly state the extended deadline in your return policy and on relevant pages to reassure gift-buying customers. You can do it by "Add Exception" on Settings>Returns page.
Refresh Branding on the Return Request Form
Update the images on your Return Request Form to reflect your most current collections, enhancing the branded experience and keeping your visuals seasonally relevant. Showcase best-sellers or seasonal items to subtly encourage repurchasing or exchanges. You can do it in Settings>Styles & Banners.
Align Return Form Messaging with Brand Guidelines
Ensure the language on your Return Form aligns with your brand voice and clearly communicates policy details. Do it in Settings>Text&Translations.
Block Returns on Selected Collections if Needed
To manage inventory and encourage sales on certain items, consider blocking returns on specific collections, such as discounted or last-season stock. Communicate any restricted collections on the product or checkout page to manage expectations upfront. Adjust this in Settings>Blocked Returns.
After completing these updates, you’ll be set up for a successful, streamlined sales season with a return process that boosts customer confidence and aligns with your business goals.