Update Your Website Return Policy Page

Ensure your website’s return policy page reflects any recent changes in process, timelines, or fees. Clarity here can minimize customer queries and improve satisfaction.

Consider Extending Your Return Window

Review your return period and decide if it should be extended for the holiday season. Many customers shop early for Christmas during Black Friday and pre-Christmas sales, so allowing extra time for returns can encourage more purchases. Clearly state the extended deadline in your return policy and on relevant pages to reassure gift-buying customers. You can do it by "Add Exception" on Settings>Returns page.

Refresh Branding on the Return Request Form

Update the images on your Return Request Form to reflect your most current collections, enhancing the branded experience and keeping your visuals seasonally relevant. Showcase best-sellers or seasonal items to subtly encourage repurchasing or exchanges. You can do it in Settings>Styles & Banners.

Align Return Form Messaging with Brand Guidelines

Ensure the language on your Return Form aligns with your brand voice and clearly communicates policy details. Do it in Settings>Text&Translations.

Block Returns on Selected Collections if Needed

To manage inventory and encourage sales on certain items, consider blocking returns on specific collections, such as discounted or last-season stock. Communicate any restricted collections on the product or checkout page to manage expectations upfront. Adjust this in Settings>Blocked Returns.