Get yayloh ready for your customers in a few steps. Most of the setup is self-service, so you can work through it at your own pace.
Step 1: Set up your account
Stores and warehouses: add where returns are sent, under Settings > Stores & warehouses. See Settings: Stores & Warehouses.
Warehouse system (optional): connect your WMS, such as Ongoing, NYCE, ShipHero or ShippingBo, under Settings > Stores & warehouses > Warehouse Integration.
Carriers and routes: connect your carriers and choose which one handles which countries, under Settings > Carriers & Routes. See Carriers & Routes: how it works.
Branding: add your logo and banners under Settings > Styles & banners. See Set up and preview your return form.
Return reasons: review them under Settings > Return reasons. Keep the main reasons in English.
Texts and languages: edit the return form texts and add languages under Settings > Text & Translations.
Emails: preview the emails customers receive under Settings > E-mail templates. See Settings: E-mail templates.
Step 2: What yayloh sets up for you
Our team sets up your refund, store credit, withdraw and exchange automation, including the rules for return fees per country and carrier. Need help with anything else? Contact support@yayloh.com.
Step 3: Test
Create a test order with a low value and go through the whole return flow. Check that the label is created and that the customer emails arrive. See Test a dummy return.
Step 4: Go live
There's no "go live" switch. When you're ready, add your return form link to your return policy page, and ideally your order confirmation email. You'll find the link at the top left of your dashboard. To take customers straight to their order, use a pre-filled link. See One-click pre-filled return URL.
That's it, you're live ✅