This article lists the essential steps to go live with yayloh, ensuring you’re set up for smooth and effective returns management from day one. By following these steps as promptly as possible, you’ll be ready to provide customers with a seamless returns experience while gaining valuable insights to improve your processes.
What you need to do as a New User:
(a). Send the following information to yayloh Support Team at support@yayloh.com
Shipping carrier (eg. DHL, Bring, Postnord, Colissimo) credentials listed here. Note: you will need to contact your shipping provider for this information.
An example return shipping label.
List of countries you receive returns from with corresponding refund fees per country/market.
List of Country-Carrier rules: which shipping carriers are used for which countries.
If applicable, Ongoing WMS credentials or if you want to use Warehouse reconciliation sheet.
(b). Add your company details and review branding:
Find the Digital Return Request Form on the top left hand corner. This is the link to the form that your customers will have access to.
Review your branding in the Digital Return Form.
yayloh team will add basic branding for your Digital Return Form. Change/add your brand images to the Digital Return Form in 'Settings>Style & banners'. Upload your logo and images and fill out the information windows on the page.
Add your warehouse address where you would like your returns to be sent. This is done in Settings>'Stores & warehouses'.
Preview customer email templates in Settings>'E-mail templates'.
Review Return Reasons and customise them for your needs in Settings>'Returns'. Note: please keep them in english on Returns page
Review and edit the Digital Return Request Form text in Settings>'Text & Translations'.
Add Additional languages, if needed, in Settings>'Text & Translations'.
What yayloh Support Team will do:
Once you provide the information form point (a.) above, yayloh support team will do the following:
Create integration with your shipping carriers.
Set up your shipping label as shown in example provided.
Set up country-carrier rules.
Set up refund charges per country.
Set up Ongoing WMS integration or, if applicable, provide a Warehouse reconciliation sheet.
Going live
🟢 There is no "going live" switch in yayloh. Once all the configurations are done, simple paste the Digital Return Request Form link (as found on the top left hand corner in the dashboard) to the Return Policy page on your website to make it available to your customers. Make sure to make the link visible and easily accessible.
Once the above are completed, check that the system is ready to go.
Test your setup by processing a test return to review your digital process and troubleshoot any issues.
Create a dummy order with a nominal value in your OMS and go through the entire return flow.
Check that return notifications (such as emails or alerts sent to customers) are being triggered correctly.
Once these are done, you are ready to go live ✅