In case, you need to provide a store credit code to a customer of the desired amount in exchange for the product, you use the store-credit alternative.
Disclaimer:
If the customer paid for an order in a currency different than your store currency, then while creating store-credit as a discount, we convert payment currency to store currency and round it up to nearest tens digit.
Eg. if your store currency is USD and customer purchased a shirt for GBP 85. At x-rate, if USD amount is 104, we will roundup to 110 USD as discount.
To process “Store-credit”:
Open yayloh dashboard and select “Manage” from the sidebar.
Click on the order number.
Click on “Make in progress” to move order to in progress tab.
Note- You can refund returns only when the order is moved to the “In progress” status tab.
Go to “In progress” status tab and click on your order number.
Select “Store-credit” from the drop down.
Note- For exchange, the default refund method selected is “store-credit”. Update the refund method or the return type if required.
Select “Confirm” checkbox.
Check the amount and if needed, edit it in the text box.
Click on “Apply”.
Click “OK” on the confirmation popup”.
Return request will automatically be moved to the processed tab.
Note- Store credit and gift cards code generated through yayloh, always starts with YAYY so you can identify them in your Shopify/ Centra back office under discount codes. We also add a note/ comment against the discount code, giftcard or voucher generated so you can cross verify with the relevant order in your OMS.