The order view shows everything about a return in one place: the items, the customer, the delivery and return tracking, and the refund. You can also take action from there, for example fix the delivery information or follow up with the customer.
Open an order
From Manage or Manage v2: click the order ID. The order opens in a side panel.
From search: search for the order number and open the order page.
What you'll see
The return
Items: each returned product with its image, size and article number.
Return details: the return type, the reason, and what the customer wants, for example a refund.
Amounts: refunded, store-credited, totally approved and the order value, plus discount, shipping and taxes.
The order and tracking
Dates: order date, request date and the date the order was imported to yayloh.
Order number: for exchanges, also a link to the original order.
Delivery carrier and tracking number: how the order was delivered to the customer.
Shipping label: whether the return label was created, or an error if it failed.
Tracking status and number: where the return is now.
The customer
Click Customer's summary to see the customer's details: name, email, phone and addresses, the original delivery, and a summary with their number of orders, revenue and total returns.
What you can do
Fix the delivery or return tracking: click the pencil icon next to it. See Edit tracking information on an order.
Edit the customer's details: click the pencil icon next to the email, phone or address.
Fix a label error: hover over ⓘ next to Error, fix the cause, then click Retry. See Shipping label error troubleshooting.
Follow up with the customer: click Push to Inbox to handle it in yayloh Inbox, or create a ticket in Zendesk or Gorgias. Conversation opens a linked Inbox conversation.
Add a note: click Notes to leave information for your team.
Check payments: click History of transactions to see refunds and store credits.