“Blocked returns” will allow you to block the return of products belonging to specific categories. If a category is marked blocked, customers will not be able to register a return for any products in that category via the return form. We import categories and collections from your OMS system i.e. Shopify, Centra, or WooCommerce.
Follow the below steps to activate the blocked return
Open the yayloh dashboard and select “Setting”.
2. Select “Blocked returns” from the sidebar.
3. Search for category, you looking for.
4. Toggle the button to block the return.
Customize return form for blocked products
Once returns are blocked customize the message for your end customer’s view when they try to return a product from a blocked category.
To customize the message follow the steps:
Open yayloh dashboard
Go to Setting>>Text & Translation
Select “Items screen” then “Blocked products”.
4. Customize the message to let your customer know the product cannot be returned.
5. When filling out a return form customers will see the message you write here. Ex. “You cannot return this product. It is blocked”