Problem
Customer reports that the Carrier service center did not accept the QR code.
Reason
Sometimes Carrier internal system do not sync properly. So the system creates QR code is not synced with service centers.
Solution
Please report by sending an email to the carrier's support centre attaching the QR code images and corresponding tracking numbers which did not get accepted at the service centers. You can download the QR code images and tracking numbers from yayloh dashboard.
Why yayloh cannot fix this problem?
yayloh uses carrier api to generate QR code. Once QR code is generated, yayloh cannot see the shipping label behind the QR code neither can yayloh system know why service center is not accepting the QR code.
Workaround
You can generate a new QR code via the 'Labels' page and send it to the customer.