To enable automated return shipping label generation in yayloh, we need to connect your DHL account. yayloh relies entirely on your specific account configuration to process labels. However, if you already route your shipments through an external TMS like Webshipper (Read more) or Unifaun (Read more) we can use them for label generation.
Note: For DHL Express cross-border returns, we strongly recommend using our direct Native Integration to ensure full support for automated Paperless Customs (Paperless Trade / PLT).
How to set up your DHL account in yayloh
To get started, please email support@yayloh.com with the following four items:
1. DHL Service Name & Integration Type
Indicate which DHL service division(s) you use.
2. Service Credentials & Label Format Preferences
Identify your active DHL service division(s) below and supply the corresponding credentials:
DHL eCommerce
Required Credentials:
Client ID
Client Secret
Customer Identification Number (EKP Number)
QR code: True or False (Ensure the service is enabled on your account)
DHL ecommerce shipping method service (learn more)
DHL Express
Includes: DHL Express Worldwide and Domestic air courier services.
Required Credentials:
Export Account Number
Import Account Number
DHL Express shipping method service (learn more)
DHL Freight
Required Credentials:
DHL Freight Agreement Number (or Customer Account Number)
DHL Freight shipping method service (learn more)
3. Sample Shipping Label
Please attach a PDF sample of an existing shipping label from your account. We use this to verify formatting, barcode rendering, and address alignment during testing.
4. Carrier Shipping Rules
List any geographic restrictions for return label generation:
Allowed Countries: Destinations where return label creation should be enabled.
Blocked Countries: Destinations where return label creation should be disabled.
Note: yayloh can only generate labels for origin and destination countries that are actively enabled within your underlying DHL contract.
Paperless Customs Setup (DHL Express Only)
yayloh supports Paperless Customs (Paperless Trade / PLT) exclusively for international shipments routed through DHL Express.
Prerequisites:
Account Activation: Paperless Trade (PLT) must be enabled directly on your DHL Express account by your DHL Account Manager.
Credential Submission: Submit your DHL Express Export & Import Account Numbers as listed in Section 2 above.
Once received, the yayloh technical team will configure your DHL Express integration to transmit customs invoices electronically without requiring physical printed documents.
Available Services per Account Type
The table below outlines the common shipping methods, fulfillment options, and features supported in yayloh for each DHL account type :
DHL Account Division | Supported Shipping Methods | Label & Feature Formats |
DHL eCommerce |
| PDF labels or QR codes |
DHL Express |
| PDF Labels with the option of Paperless Customs (PLT) in case of cross-border returns. |
DHL Freight |
| PDF labels |