The termination date field in your payroll platform needs to be blank for ZayZoon to properly sync. Upon re-hire, the termination date needs to be removed or the employee will continue to show as terminated in ZayZoon and they will not be able to request advances.

If the termination date cannot be removed from your payroll system, ZayZoon's system will update once the employee has earnings with a pay period after the termination date. If this still does not update the employee's account, the termination date will need to be removed from the payroll system.