Supporting your Employees
Troubleshooting employee accounts
19 articles
- Why can't my employees access their entire check upfront?
- What is the daily limit for payouts? What is the limit per pay cycle?
- What do I do if my employee is having issue signing in?
- Why can't minors get Instant Gift Cards (PrizeOut)?
- How do I reach out for help regarding my employees' account?
- Can we limit usage or availability for employees?
- I re-hired an employee, but they can't take an advance. How do I fix this issue?
- What happens if we need to void and re-issue a check?
- How do I process a manual check for a terminated employee who has a ZayZoon deduction?
- Why did ZayZoon send invites to terminated employees?
- Can my employees take an advance before their first paycheck?
- Which email address should employees use to use ZayZoon?
- We have Time & Attendance though my employee can't take a payout. How do I fix this?
- How do I refund an employee that has an over-deduction?
- What happens if my employee forgets to clock out? Will they be able to access those hours?
- My employee is moving to a different location within the company. Does anything need to change?
- My employee works at multiple locations. Can they utilize ZayZoon?
- If an employee is terminated and then re-hired, what do I need to do?
- Can my employees use ZayZoon while out of the country?