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Supporting your Employees
Troubleshooting employee accounts
19 articles
Why can't my employees access their entire check upfront?
What is the daily limit for payouts? What is the limit per pay cycle?
What do I do if my employee is having issue signing in?
Why can't minors get Instant Gift Cards (PrizeOut)?
How do I reach out for help regarding my employees' account?
Can we limit usage or availability for employees?
I re-hired an employee, but they can't take an advance. How do I fix this issue?
What happens if we need to void and re-issue a check?
How do I process a manual check for a terminated employee who has a ZayZoon deduction?
Why did ZayZoon send invites to terminated employees?
Can my employees take an advance before their first paycheck?
Which email address should employees use to use ZayZoon?
We have Time & Attendance though my employee can't take a payout. How do I fix this?
How do I refund an employee that has an over-deduction?
What happens if my employee forgets to clock out? Will they be able to access those hours?
My employee is moving to a different location within the company. Does anything need to change?
My employee works at multiple locations. Can they utilize ZayZoon?
If an employee is terminated and then re-hired, what do I need to do?
Can my employees use ZayZoon while out of the country?