If you are unable to see all of your workforce in your Employer Portal, it may be due to a missing email address. ZayZoon pulls email addresses from the "personal email" field in your payroll, not the "work email" field. In the Employer Portal, these are actionable profiles. From the Manage Workforce tab, "Actionable" refers to accounts that (1) have personal emails, and (2) are not terminated.

If you add an employee email to your payroll portal, ZayZoon can pull in those employees on the next update (usually within 24 hours).