This article and video explains what a Proof of Work document is, why it is required, and examples of acceptable and unacceptable documents.
What is Proof of Work?
Proof of Work is a document that ZayZoon uses to confirm your employment with your current employer between pay periods (when a time-tracking system is not available).
Generally, a Proof of Work document will be valid for 5 days, after which a new Proof of Work document will need to be submitted and approved to take a payout.
Why do I need to provide a Proof of Work Document?
To issue your payout, we need to confirm your employment to maintain the accuracy and security of your account and earnings.
What is an acceptable Proof of Work document?
All Proof of Work documents must clearly:
Have a visible date in your current pay period
Show your full name
Show the detail of work completed in your current pay period
Your proof-of-work document will not be accepted if it contains future dates or if it's a paystub or settlement.
Failure to meet the criteria presented above may result in the rejection of your request.
Check out our article here for examples of acceptable documents for hourly employees and independent contractors.
Unacceptable Proof of Work Documents
Types of documents that are not accepted as Proof of Work:
Future-dated documentation
Out-of-date documentation showing dates you have already been paid for
Paystubs or settlement details
Altered documents
Screenshots of the ZayZoon app
Selfies
If you're unable to provide a document proving your continued employment or assignments, regrettably, we will not be able to approve payouts at this time and your ZayZoon account may become temporarily disabled if more than 3 consecutive failed attempts are made.
**The process and criteria may be different for some employers or contracting companies. There are circumstances in which the above criteria does not apply and/or you may be asked to provide alternative documentation, like a paystub to confirm your previous pay period.
How long will it take for my Proof of Work document to be approved?
Most Proof-of-Work documents will be approved within the hour.
Please note that uploads submitted outside of operating hours may take up to 12 hours to approve.
Need more assistance with Proof of Work?
If you need help gathering documents, please check out this article.
If you have any questions or concerns, please reach out to our Customer Care Team by Live Chat or Email.