How do repayments work?
When you take a payout, ZayZoon informs your payroll provider. Deductions are generally processed with payroll on your next pay date.
Once we receive your payroll data on pay day, ZayZoon automatically updates your repayment information in the app.
It can take up to 24 hours for payroll data to appear in the app. If you're not seeing your repayments, try refreshing your app by dragging down the screen or try logging back out and back in.
Tip: You might receive your pay stub before payroll is processed. Check the official pay date on your paystub to know when your ZayZoon balance will reset.
How do I pay back ZayZoon?
Since repayments are processed with payroll, generally you won't need to worry about repaying ZayZoon directly.
Delays can happen during payroll processing that can turn an account overdue. Once an account is overdue, payouts will be disabled temporarily until the balance is paid.
You can check your Activity page to see overdue amounts and click on "Overdue" to see if you can manually repay the overdue amount.
When will repayments will be taken?
You'll see an estimated "On or Before" date for each repayment on your Activity page. This estimate is based on when your employer and payroll provider process payroll, so the actual deduction may happen before or after that date.
Good to know: As ZayZoon is not a loan, late repayments don’t incur interest fees.
What if I was overcharged?
If too much was deducted or you were charged twice, we’ve got you covered. ZayZoon automatically reviews repayments and will credit your account if there's an issue.
Credits are usually issued within 48 hours. You’ll get an email as soon as the credit is available to claim in the app.
If you don’t see a credit after 48 hours or you have questions about a repayment, please send a copy of your paystub to our Customer Care Team through live chat in the app.