How often does my account update?
You can refresh the app at any time to see the most recent updates. Simply drag down on your screen in the app, or click the refresh button on the desktop site.
Your available balance updates in one of two ways, depending on how your employer shares data:
Daily Balance Increase: If you see this on your My Balance page, your available balance will increase daily.
Shift Worked: If you see this instead, your available balance updates once ZayZoon receives your attendance data from your payroll provider.
Please note that attendance data can take up to 48 hours to be transferred to ZayZoon. For this reason, updates to employer portals may not immediately appear in ZayZoon.
Attendance data is regularly checked and corrected within the system. Please wait up to two business days before requesting updates to incorrect hours.
Learn more about how your balance is calculated.
How do I make sure my account is up-to-date?
Refresh your app by dragging downwards on the screen, or click the refresh button on the desktop site.
When can I take my next payout?
ZayZoon allows for one payout a day and each day resets at 12:00am Eastern Time. You'll be able to take out a new payout after this time.
When will my repayments be updated?
Repayments are typically deducted from your next paycheck. Once we receive payroll data, ZayZoon automatically updates your repayment information in the app.
Please note:
ZayZoon does not handle your paycheck directly.
ZayZoon does not control the timing or amount deducted during payroll processing, so we can’t adjust how much is repaid on a specific date.
You’ll also be able to see your repayment deductions listed on your next paystub. For frequently asked questions about repayments, check out this article.