How often does my account update?
In general, your available wages increase daily by a fixed amount (a portion of your average daily net earnings from the last few pay periods).
*Depending on the payroll process, some accounts have their attendances sent in daily, which means their balance increases by variable amounts within 48 hours of working a shift. You can tell if this applies to your account if your My Balance page shows Hours Accessible.
If your available wages increase 24-48 hours after you've worked a shift, you may need to refresh your page or wait for the payroll data to be processed.
Learn more about how your wages are calculated.
How do I make sure my account is up-to-date?
Refresh your app by dragging downwards on the screen, or click the refresh button on the desktop site.
When will I see my deducted ZayZoon repayments?
You'll be able to see the deductions from ZayZoon repayments in your next paycheck. The app will update on or shortly after your official pay date.
If your deductions don't seem to match the ones shown in your Activity page, please contact a live agent of the ZayZoon Support Team via chat.