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Why are my hours/shifts missing or incorrect?

How to update or correct missing or incorrect hours in ZayZoon

Jolene avatar
Written by Jolene
Updated today

Shifts/Hours Worked


If your My Balance shows Shift/Hours worked for balance increases, your account updates when ZayZoon receives your attendance data.

Attendance data can take up to 2 business days to fully sync with ZayZoon. For example, hours worked Friday may not appear until Tuesday.

If shifts appear missing or incorrect, your balance will typically update once data has fully synced.

Why are my hours missing or incorrect?


Missing or incorrect hours are typically updated within 2 business days, once data has fully synced.

Some reasons for missing or incorrect hours can be:

  • Data has not yet been sent to ZayZoon

  • Corrections were not completed at the time of the data transfer

  • One or some punches were missed

  • You took vacation, sick time, or other paid time off (not included in available balance)

You may need to refresh your page or wait up to two business days for the payroll data to be processed and sent to ZayZoon.


Can ZayZoon help correct missing or incorrect hours?


Note that ZayZoon cannot correct missing or incorrect shifts from previous pay periods. For those corrections, please contact your employer or payroll administrator.

Missing or incorrect hours are typically updated within 2 business days, once data has fully synced.

If more than 2 business days have passed since your last shift, send proof of your unpaid hours to our team for review.

You can contact us through the chat bubble in the ZayZoon app.

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