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Troubleshooting sign up errors
Troubleshooting sign up errors

Common error codes during sign up and how to fix them

Jolene avatar
Written by Jolene
Updated this week

To ensure the security of your account and earnings, the information you provide must match the information provided by the payroll system.

Refer to the table below to decipher common error codes and troubleshooting steps when signing up for ZayZoon.

If the error persists or you are receiving a code not listed here, please contact the ZayZoon Team through chat or email at support@zayzoon.com.


Be sure to provide your employer details and describe the error you're experiencing.

Error Code

Reason

Troubleshooting Steps

#A10001

Potential security concerns.

Contact a live ZayZoon agent via chat and prepare your ID documents for manual verification.

R10001

Problem finding account.

Make sure all your information is correct and matches your employer/payroll records.

R10002

Problem with account details. Account has already been registered.

Refer to your emails to see which email you used to sign up and try these steps.

R10003

Problem with account details.

Try signing out and back in. If the problem persists after 24 hours, or contact the ZayZoon Team.

R10004

Problem with the login credentials.

Invalid username or password. Refer to your emails to see which email you used to sign up and try these steps.

R10005

Problem connecting to payroll provider.

Contact a live agent via chat or email.

R20002

Problem with phone number provided.

Use a different phone number or contact the ZayZoon Team.

401 Error

Possible connection issue.

Refresh your app or browser. If the issue persists, contact us with a screenshot of the error and your employer info.

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