Try the troubleshooting steps for some error codes that might appear when signing up for ZayZoon.
If the error persists or you are receiving a code not listed here, please contact the ZayZoon Team through chat or email at support@zayzoon.com.
Be sure to provide your employer details and describe the error you're experiencing.
Error Code | Reason | Troubleshooting Steps |
#A10001 | Potential security concerns. | Contact a live ZayZoon agent via chat and prepare your ID documents for manual verification. |
R10001 | Problem finding account. | Make sure all your information is correct and matches your employer/payroll records. |
R10002 | Problem with account details. Account has already been registered. | Refer to your emails to see which email you used to sign up and try these steps. |
R10003 | Problem with account details. | Try signing out and back in. If the problem persists after 24 hours, or contact the ZayZoon Team. |
R10004 | Problem with the login credentials. | Invalid username or password. Refer to your emails to see which email you used to sign up and try these steps. |
R10005 | Problem connecting to payroll provider. | Contact a live agent via chat or email. |
R20001R20002 | Problem with phone number provided. | Use a different phone number or contact the ZayZoon Team. |
401 Error | Possible connection issue. | Refresh your app or browser. If the issue persists, contact us with a screenshot of the error and your employer info. |