Important: if you are experiencing technical issues, deleting your account is permanent and irreversible and may cause issues creating a new ZayZoon account in the future. Contact Customer Care for further assistance unblocking your account instead.
How to delete your account
You can request account deletion from your profile Preferences on desktop or mobile.
Desktop
Click your initials in the top-right corner to open Profile.
Select Preferences.
Scroll to Delete my account and click the button.
To protect your account, we'll send a one-time passcode (OTP) to the email address or phone number on file. Enter that code on the screen to confirm your deletion request.
Mobile
Tap More in the bottom menu.
Go to Profile.
Select Preferences.
Scroll to Delete my account and tap the button.
To protect your account, we'll send a one-time passcode (OTP) to the email address or phone number on file. Enter that code in the app to confirm your deletion request.
What happens next
Account type | What to expect |
Account with no payout history | You'll be logged out right away. Your account is then redacted shortly after. |
Account with payout history(including cancelled requests) | Your deletion request is scheduled with a 30-day timeline. You'll see a confirmation in the app. |
Frequently asked questions
Can I delete my account if I have an overdue balance?
If you have an overdue balance, you'll need to repay it before you can delete your account.
Can I delete my account if I have a pending advance?
f you have a pending advance that hasn't been repaid, you'll need to wait for the repayment to process. If you've already made a manual repayment, allow up to 24 hours for it to be reflected.
Why didn't I receive my one-time passcode?
If you don't receive your OTP, wait a few minutes and check your email and text messages, then try again in the app. Please also check out our OTP troubleshooting steps. If it still doesn't arrive after troubleshooting, contact Customer Care through chat.
What should I do if the deletion process isn't working?
Make sure you're using the latest version of the ZayZoon app, then log out, log back in, and try the deletion steps again. If you're on desktop, try another browser or device.
Can I cancel my deletion request?
Deletion requests that were given a 30-day window can be cancelled by contacting Customer Care. You can check your Profile under Preferences to view the date your account is set to be deleted.
Accounts without payout history cannot have deletions cancelled or reversed. The deletion is permanent and irreversible.
Why am I still receiving notifications after starting my deletion request?
You may still be subscribed to ZayZoon's email list or have balance notifications turned on in the app. While your deletion is processing, you can unsubscribe from emails and disable balance notifications in the app to stop receiving them.
Can I use ZayZoon again after deleting my account?
Account deletions are permanent and irreversible. If your employer is still partnered with ZayZoon, deleting an account can cause technical difficulties in signing up again in the future.
If you're experiencing technical issues, contact Customer Care to help disable or troubleshoot your account instead.
Still need help?
If you're still unable to delete your account in the app, contact Customer Care through chat, and we'll help you with next steps.