If you have joined a video session using Safari and are unable to hear, speak, or see the other participants, check out the instructions below to avoid this issue in the future.
Safari Settings:
To change your Browser Settings, navigate to the Zoee website using Safari on your desktop.
Click the Safari tab on the top the screen.
Click on Settings.
A pop-up window will appear with the Setting Options, Click on the Website tab.
Click the Auto-Play option on the sidebar.
Select "Stop Media with Sound" from the drop-down menu under Currently Open Websites.
Once you join your Session, click the Microphone icon.
Make sure to Allow "Zoee.com" to use your microphone.
Repeat step 4 for the Camera icon.
Lastly, if you are still having audio or video issues try leaving the meeting and Re-join.
If you have further questions or feedback, you can contact the Zoee team by clicking the chat button next to your profile icon or drop us an email at support@zoee.com - we'd love to hear from you!