Here's how a self-hosted Awarded AI customer can request support via email, including the necessary details to include:
Compose a Support Email:
Open a new email.
Address it to the support team at support@procurementsciences.com.
Subject Line:
Use a clear and descriptive subject line to summarize your issue. For example, "Issue with Profile Settings – Unable to Save Changes."
Introduction:
Begin your email with a brief introduction of yourself and your organization. Include your name, position, and the organization you represent.
Part of the Application with the Issue:
Clearly specify which part of the Awarded AI platform you are experiencing issues with. For instance, "The problem is occurring in the AI Chat file viewer."
Current Behavior:
Describe the current behavior or issue you are encountering. Provide as much detail as possible, such as error messages, screenshots, or steps to reproduce the issue.
Expected Behavior:
Explain what the expected behavior or outcome should be. This helps our support team understand the discrepancy and what you are trying to achieve.
Impact on Operations:
Mention how this issue is affecting your operations or any deadlines it might impact. This information can help prioritize the support request.
Best Way for Follow-Up:
Indicate your preferred method of follow-up, whether it be via email, phone call, or a scheduled video conference. Include your contact information for quick reference.
Attachments:
Attach any relevant files or screenshots that could help the support team better understand the issue.