If you received an email notification that your scheduled campaign failed, or if your campaign status displays as "Sent" but shows 0 gifts under the Gifts Sent column, your campaign was likely paused due to a billing or payment authorization issue.
Common Causes for Campaign Failures
Campaigns are automatically held when payment cannot be processed. The most common reasons include:
Credit Card Issues:
Insufficient funds or credit line available.
The campaign total exceeds your card's single-transaction or monthly limit.
Your bank flagged the charge as automated/suspicious and declined payment.
Account Balance & Credit Limit Issues:
Your Account Balance has insufficient funds to cover the campaign total + tax/shipping buffer.
Your account has reached its monthly credit line limit (for Pay by Invoice or Purchase Order methods).
Next Step: Contact your AP/Finance team or credit card issuer to clear the charge or add funds to your account before re-triggering the campaign.
How to Re-Trigger Your Campaign
Once your payment method or account balance has been updated and cleared, follow these steps to send your gifts immediately:
Navigate to the Campaigns tab in your dashboard.
Find your failed campaign, click the three dots icon (
⋮), and select Edit.
On the Gift Settings step, scroll down to the schedule options and select Send Now
Select Review & Send to process your gifts
Still running into issues?
If your campaign still fails to send after following these steps, reach out to our Product Support Team via live chat (located in the bottom-right corner of your dashboard) or email us at help@snappy.com.